I had a customer come in with a phantom contact in the “To:” field’s dynamic list. The weird this was this contact did not appear in the actual contact list. After all the typical fixes — reseting IE, clearing cookies, clearing flash cookies, etc — I had almost given up when I saw a possible fix on some random questionable forum. The idea was there was a pending invitation request, and that was the phantom contact. In this case, it was an invitation from “Sexygirlroom.” It did turn out to be a pending invitation, which once decline, caused the phantom contact to disappear.
Here is how to decline/remove the contact:
- Click “Contacts”
- Click “View Invitations”
- Click “Groups”
- Decline any unwanted invitations.